Shift Manager (Customer Support)

About morning

morning by Green Invoice is a fast-growing startup on a mission to simplify business management for accountants, advisors, and independent professionals. We offer a smart, intuitive SaaS platform that streamlines invoicing and business operations. From client lists and expenses to reports and real-time insights. Morning helps users save time, boost revenue, and work smarter with features like automatic alerts, graphs, online payments (including credit cards), and much more.

About the Role

As a Shift Manager in our Customer Support team, you’ll be at the heart of operations. You’ll manage support across our written channels (chat, email, social media, and more), making sure we deliver fast, accurate, and delightful service. This is a hands-on role where you’ll balance real-time performance, motivate the team, and keep things running smoothly even under pressure.

What You’ll Do

• Lead the shift, ensuring smooth workflows and on-time responses.
• Keep an eye on performance dashboards, making sure SLA goals are met.
• Create a positive, energetic atmosphere that keeps the team motivated.
• Spot issues before they grow – and drive immediate solutions.
• Collaborate with Product, IT, and Training to improve how we serve customers.

What We’re Looking For ? 

• 2+ Proven leadership experience in Customer Support (Shift Manager / Team Lead).
• Hands-on experience as a support agent (written channels preferred).
• Strong communication skills, with empathy and clarity in every interaction.
• A data-driven mindset - you know how to read KPIs and act on them.
• Familiarity with CRM tools (Intercom is a big plus).
• A natural motivator who can keep spirits high, even under pressure.

Your Superpowers

• A strong sense of responsibility and time management.
• Customer-first mindset with high empathy.
• Flexible, adaptable, and thrives in a dynamic startup environment.